Healthcare

 

From being named after the Longwood Medical and Academic Area, to its first clients, Longwood Security has long maintained deep ties to Boston-area healthcare institutions and has been fulfilling our founding mission to exceed the expectations of our select, world-class healthcare institutions. 

 

 

Longwood Security has been long and widely known as the industry leader in the area of training.  And we place a high priority on maintaining and expanding that long and hard won reputation.

 

Our officer training is made up of 4 major components:  Introductory Training, In-Service Training, On-Site Field Orientation [specifically tailored to each institution we serve] and Annual Employee Re-Certifications. 

 

Classes include, but are not limited to: Customer Service – The Longwood Mystique; De-Escalation Techniques for managing aggressive behavior;  Diversity Awareness/ Sexual Harassment; Legal Limits and Civil Liability Issues, Physical Controls, Loss Prevention Concepts & Techniques, Safety and Emergency Procedures, Report Writing & Field Notes, Cardio-Pulmonary Resuscitation (CPR), Patient Restraints & Patient Watches, and more.

 

Supervisors as well as Patrol and Operations Mangers, receive additional in-service and on-going monthly training.  

 

Extreme Customer Service®

 

As part of Longwood Security’s never-ending training initiatives, we’ve introduced a new training and motivation program—IBP, Inc.’s Extreme Customer Service® program—tailored to our Officer, Manager and Community needs. 

 

 

With a well-known, experienced and highly-regarded senior management team, Longwood has been called upon to offer a variety of consulting services from institution-wide risk management assessments; to lending assistance in the development of employee and staff education programs; to developing physical control systems and assisting in the RFP process; to policy and procedure development. 

 

 

Longwood is licensed to and provides investigative services upon request.

 

 

Among many other associations, Longwood is a longstanding member of:

 

 

Note:  Since its creation in 2005, Our President has served on the IAHSS Healthcare Security Guidelines Council, which writes standards for the healthcare industry.